Manage Accounts 24/7
View your account balances, transfer money, manage your cards, and more!
EXPLORE FEATURE
FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Online Banking
Transform your financial approach with innovative online banking features that simplify your life.
POINT, CLICK, BANK
ONLINE BANKING FEATURES
Pay Bills 24/7
Pay loan balances, people, and external accounts anytime day or night.
EXPLORE FEATURE
ONLINE BANKING TOOLS
Take your banking to the next level with our online services. Efficiently manage your finances anytime, anywhere!
- Manage Your Cards
- Open Accounts
- Manage Direct Deposit Information
- Stop a Payment
- Pay Someone & Pay Bills
- View eStatements
ONLINE BILL PAY BENEFITS
Manage your payments on your schedule with bill pay.
Pay Now or Pay Later
Bill pay’s eBill function lets you pay bills immediately and set recurring payments in the future so you never forget a payment!
Analyze Your Spending
Review graphs to help you visualize how your money is spent with bill pay’s reporting tool.
Download Transactions to Quicken® or QuickBooks®
Download your online banking transactions and manage your finances easily with bill pay.
You must use the current year version or a version from the previous two years for Quicken and QuickBooks to be compatible.
Enjoy Added Security
Receive an email alert verifying that any new account added to your bill pay is an authorized funding option.
UPGRADE TO ESTATEMENTS TODAY
Secure
Not only are eStatements secure through online banking, they also eliminate mail fraud potential with no more statements sitting in your mailbox.
Fast
Signing up is easy! Log in to online banking, go to eStatements, and click “Delivery Preferences”.
Convenient
View your eStatement and check images anytime, anywhere!
Free
Get added security and convenience at no extra charge with eStatements!
ONLINE BANKING SECURITY MAKES A DIFFERENCE
Protecting your financial information is our priority. We use 128-layer bit encryption, username and password requirements, multifactor authentication (MFA), timed user sessions, and automated logout when the device is locked, plus there’s a lot we do behind the scenes that we can’t tell you about!
Take your security to the next level with these additional features:
- Deactivate your cards if they are lost or stolen
- Set spending limits to restrict transaction amounts
- Restrict specific merchants or transaction types
- Set up custom alerts like low balance warnings and security changes
FINDING YOUR SOLUTION
ONLINE BANKING FAQs
How do I pay my Country Bank loan through Online Banking?
- Click on Loan Transfer
- Click on Transfer Money
- Select a deposit account in the “from” dropdown
- Select a loan account in the “to” dropdown
- Select the payment type and enter the dollar value of the payment
- Click “submit.”
Why does my statement show a debit that says “external withdrawal” or a credit that says “external deposit?”
Direct deposit, electronic check, point of sale and ATM/debit transactions are shown as external transactions. The detail of where the transaction took place is listed below the entry.
What is the best way to print my account history?
Each screen has a green printer icon next to the “logout” button. By clicking on it, you will get a clean version of your history.
I can’t remember my login information. What should I do?
Click on ‘Forgot Username or Password’ and follow the prompts. If you’re still having issues, please contact our Customer Care Center at 800-322-8233. After business hours, feel free to send a secure email to let us know you need assistance logging in and one of our Customer Care Center team members will contact you as soon as possible on the next business day.
How far back can I look at my account statements in online banking?
Currently, the system will allow you to retrieve the prior eighteen months of account statements. If you need information prior to that, please contact us at 800-322-8233 and our Customer Care Center would be delighted to assist you.
Are there any payments I can’t issue?
Due to legal requirements, we limit the ability to make certain types of payments. Payments outside the United States are prohibited and may not be issued under any circumstances. The following payments may be scheduled at your own risk: federal, state and local government tax payments or municipalities. We also cannot allow payments for anything court-directed. These entities will not work with a third party to settle your bill if the payment becomes lost in the mail or credited improperly.
How can I choose to pay a bill with another checking account?
You can change your checking account once you click on Pay to schedule a payment.
How can I modify a recurring payment?
- Select View Payments using the “I want to” drop-down
- Click the Edit icon
- Edit the payment information
- Click the Save button when you are finished
How do I add a new payee?
Click on the “Add Payee” option within bill pay and enter the payee name indicated on your most recent billing statement. A list of similar payee names will appear in a drop-down, choose the appropriate one or type your own. Every new payee is reviewed in an attempt to make them an electronic payee. So, even if a match is not immediately found, the payee may be converted at a later time, following the review period. Continue with the prompts to accurately list all information found on your billing statement to insure your payments are received timely and posted accurately.
How far ahead can I schedule my payments?
You may schedule a payment years into the future, however, we recommend not scheduling too far into the future as you may forget about them or the due date or dollar amounts may change. You can choose the payment date to be indefinite when setting up a recurring payment.
How far back can I retrieve bill payment history?
Bill payment history can be retrieved for the previous 12 month period.
I sent a payment on accident. What do I do now?
- Select View Payments using the “I want to” drop-down
- Click the Trash can icon
- Click Yes
If you are not able to delete the payment it may have already been processed. If the payment was sent by check, contact us right away at 800-322-8233 or send a secure email after business hours and one of our Customer Care Center team members will contact you as soon as possible on the next business day.
If your payment was sent electronically, you should contact the payee to determine what they can do to assist you. Since we cannot electronically retrieve your money, it is up to the payee to decide if and how they will reimburse you.
Is there a daily limit on the amount of bills I can pay?
You may pay an unlimited number of payments; however, each transaction may not exceed $10,000.00.
- $20,000 per day by check
- $10,000 per day via electronic
My payee has merged with another company. How can I change my payee to reflect my new vendor’s name?
Click Edit Payee and edit the nickname, account number, payee email, memo, and/or address. If the Name of the company changed, you will need to create a new payee and delete/deactivate the old payee to avoid payment issues.
Should I delete my old payee?
Not right away. When you delete a payee, you also delete the payment history. For this reason, we suggest you either print your payment history or deactivate the payee from inside bill payment. This will allow you to obtain your payment history at any time but remove them from your “Make Payments Screen” so errors do not occur.
What do I do if I receive an error message while attempting to pay a bill?
If you receive an error message while making a payment, click on the “View Reports” link and verify that the payment was scheduled. If it appears in the list with a confirmation number, your payment is scheduled to be made. If you do not see it, the command never reached the server and you should make the payment again. If you are in doubt, call our Customer Call Center at 800-322-8233 and we can verify the scheduled payments using our administration site.
When will the funds be debited out of my account?
If the payee is being paid with an electronic payment, the amount of the payment will be deducted from your account within 2 business days of the payment processing date.
If the payee is being paid with a check, the amount of the payment will not be deducted from your account until the check is presented for payment.
HOW CAN WE HELP YOU
CUSTOMER SERVICE
Locations
Experience the difference of exceptional service when you stop by a local banking center.
FIND LOCATIONS
BANK WITHOUT BOUNDARIES
MOBILE BANKING
Open Accounts
Open a bank account without leaving your couch. We offer several options to fund your new account, and we make it easy to transition over from another financial institution.
Deposit Checks
Snap a picture of the front and back of your check and skip the lines.
Pay Your Bills
You know what they say about a picture being worth a thousand words? Snap a picture of your bill and the billing information will automatically be created for that bill—and stored for future use as well.