An ACH payment allows you to make payments and receive money electronically rather than waiting for a paper check. ACH payments generally take longer than a wire transfer to process.

Wire transfers that happen within the United States can be completed within the same business day, often within a few hours. International wire transfers can be completed between 1-5 business days. If you do not initiate your transfer within the appropriate cut-off time, your transfer may be delayed.

Electronic or check payments can be made in both Bill Pay and Picture Pay. Both Bill Pay and Picture Pay requires a full account number for a payment to get sent electronic/ACH. If your bill does not have a full account number, you can still snap a photo, and edit the payee afterwards to enter the full account number.

• Click on the “I want to” drop down
• Select Pay Bills
• Select the + button at the bottom of the screen
• Select Add Payee
• Search for the payee
• If your payee is not listed, select the option to add the payee manually.

If the payee is being paid with an electronic payment, the amount of the payment will be deducted from your account within 2 business days of the payment processing date.

If the payee is being paid with a check, the amount of the payment will not be deducted from your account until the check is presented for payment.

If you receive an error message while making a payment, click on the “View Reports” link and verify that the payment was scheduled. If it appears in the list with a confirmation number, your payment is scheduled to be made. If you do not see it, the command never reached the server and you should make the payment again. If you are in doubt, call our Customer Call Center at 800-322-8233 and we can verify the scheduled payments using our administration site.

Not right away. When you delete a payee, you also delete the payment history. For this reason, we suggest you either print your payment history or deactivate the payee from inside bill payment. This will allow you to obtain your payment history at any time but remove them from your “Make Payments Screen” so errors do not occur.

Click Edit Payee and edit the nickname, account number, payee email, memo, and/or address. If the Name of the company changed, you will need to create a new payee and delete/deactivate the old payee to avoid payment issues.

You may pay an unlimited number of payments; however, each transaction may not exceed $10,000.00.

• $20,000 per day by check
• $10,000 per day via electronic