The chip is on the front of the card while the magnetic strip is still on the back of the card so you are able to use your card at chip-enabled and magnetic strip terminals.

Each ATM or merchant terminal may be different so the rule of thumb is to “follow the prompts.” You will be prompted to re-insert your chip card after swiping your magnetic strip and most terminals and ATMs require you to leave your card in the terminal until the transaction is complete.

To report unauthorized activity on your debit card, notify our debit disputes partner immediately by calling 1-800-808-6402 (24-hours per day) or us at 800-322-8233 during normal business hours.

Mastercard® Debit card

This type of card allows you to access funds from your checking, money market and savings accounts via an ATM and gives you the ability to make purchases anywhere Mastercard is accepted.  These purchases are withdrawn from your primary checking account. Money market and savings accounts can only be linked to a debit card and accessed at an ATM.

ATM card

This card gives you the ability to access funds from your checking, money market or savings accounts via an ATM.

If you believe that your card has been lost or stolen, notify us immediately by calling 800-322-8233 during normal business hours or 800-528-2273 during non-business hours.

If you lost your card outside of the United States during non-business hours, please call 812-647-9794.

Visit any one of our banking center locations to receive a new card – the same day!

Always store your card in the protective sleeve that came with your ATM/debit card. Keep your card away from heat or other damage-causing elements such as sunlight or anything magnetized. If you need a new protective sleeve, visit one of our branch locations or give us a call at 800-322-8233. We would be happy to send one to you.

Never disclose your PIN number to anyone or allow anyone else to use your card. Do not write your PIN number on or near your card. The only way someone could use your card at an ATM is if they obtained your PIN number. If you have a debit card, someone could potentially use your card without your PIN, so it is extremely important to notify us immediately if your card has been lost or stolen. In any case, on consumer accounts, you are not liable for any charges not incurred by you or transactions done fraudulently.

Any of our branch locations can complete the necessary paperwork to change your account number. Within 24 hours your primary account will be changed and all transactions will be deducted from the new account. These can also be changed by calling our Customer Care Center at 800-322-8233.

Yes, at most of our ATM/ITM locations. The only location that cannot accept deposits is the Worcester Public Market.

No. Country Bank does not charge a fee when you use your card; however, you may be subject to a surcharge from another bank when you use their ATM. We belong to the SUM network which allows you to use other SUM member bank’s ATMs without incurring a surcharge. Visit the SUM website for a complete list of participating SUM ATM banks.