Banks and Credit Unions Ponder How Their Business Will Change

Pandemic Lessons

President and CEO of Country Bank, Paul Scully, joined BusinessWest and banking leaders throughout our region to discuss the future of banking amidst the global pandemic.

“Many people who have long resisted online banking are singing a different tune”, said Paul Scully, president of Country Bank.

“Customers, just because of the nature of the pandemic, with people staying at home, started exploring technology,” he noted. “An amazing number of people are using technology who, for a number of years, fought it.”

In most cases, it’s just a matter of breaking old habits, Scully said — “and old habits are comfortable habits. But I think people are becoming better acclimated to technology and getting over their fears. There are still people who think, ‘I have to go into the bank to make that transaction because what if the money doesn’t get there?’ But as an industry and as a bank, we’ve been able to alleviate the concerns some people have.”

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