Home > Help/Customer Service

CUSTOMER SERVICE

LOCAL SERVICE IS JUST A CLICK AWAY

SEND A MESSAGE

FIND A COUNTRY BANK LOCATION NEAR YOU

Work with a local team of banking experts at any of our Massachusetts locations. Find an ATM, ITM, or banking center convenient for you.

LOCATE NEAREST BANKING CENTER

YOUR BANKING QUESTIONS, ANSWERED

FREQUENTLY ASKED QUESTIONS

Customer Support

Common questions we are asked about regarding Country Bank.

VIEW FAQs

ATM & Debit Cards

Everything you need to know about your Country Bank ATM and Debit Cards.

VIEW FAQs

Online & Mobile Banking

It’s easy to stay connected to your finances with free online and mobile banking.

VIEW FAQs

Business Services

Questions and answers about the benefits of managing your business accounts and loans with Country Bank.

VIEW FAQs

Deposit Insurance

Answers to frequently asked questions about how your deposits are insured at Country Bank.

VIEW FAQs

Loans & Loan Services

Everything you need to know about loans at Country Bank.

VIEW FAQs

DON’T BE A STRANGER

SEND US A SECURE MESSAGE

"*" indicates required fields

Please do not include confidential information in your message.
This field is for validation purposes and should be left unchanged.

GIVE US A RING

CALL COUNTRY BANK FOR LOCAL SERVICE

Icon of a man with a dollar sign inside a chat bubble.

Call Your Banker

Call Us at 800-322-8233 for personal, local service. We’re available Monday-Friday from 8 a.m. to 6 p.m. and on Saturdays from 9 a.m. to 2 p.m. If you’re calling after hours, please leave a message and your call will be promptly returned during normal business hours.

CALL A BANKER
Icon of a financial bank building with a dollar sign in the middle.

Telephone Banking

Stay connected with our convenient telephone banking service available 24/7! Dial 800-722-7132 to access automated account information whenever you need it.

CALL TELEPHONE BANKING
Icon of a hand presenting a card

Cancel Your Card

To cancel your Country Bank debit/ATM card during non-bank hours, report a lost or stolen ATM or debit card, or cancel a card because of fraud, please call 800-528-2273.

REPORT MISSING CARD

OUR MAILBOX IS OPEN

CONTACT US BY MAIL

Contact Country Bank or mail documents to our main office: 

15 South Street, Suite C 

Ware, MA 01082-2003

Country-Bank-woman-holds-her-phone-up-to-a-check-to-snap-a-picture-for-remote-deposit

ORDER CHECKS AT DELUXE.COM

Order or reorder your Country Bank checks at Deluxe.com. Choose from hundreds of designs and have them shipped straight to your home!

ORDER CHECKS

BANKING MADE SIMPLE

FREE BANKING RESOURCES

Reach your goals faster with free financial tools and resources.

Home Ownership Personal Finance

Using Credit

Borrowing money makes it possible to afford things that you couldn’t otherwise, but make sure you understand what you’re signing […]

Read More
Home Ownership Personal Finance

Refinancing Loans

Making payments on a loan with suboptimal terms can make you feel trapped. Luckily, refinancing can help you find more […]

Read More
Home Ownership Personal Finance

How Does Amortization Work

If you’ve ever financed a car or taken out a mortgage, you’ve likely heard the word “amortization” tossed around. It’s […]

Read More
VIEW ALL RESOURCES